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Delivery and Return policy

Delivery

We deliver UK-wide with Royal Mail First class post, but our delivery services may take a little longer if you live in remote areas like the Scottish Highlands. For international shipping, we use the Royal Mail International Tracked service. 

Europe delivery aim: 3-5 working days. Worldwide delivery aim: 5-7 working days.

SHIPPING RATES

NI/ROI/UK – £3.50/€3.75

(1-2 working days)

Rest of the World – £14.99/€16.99

(7-14 working days)

Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel your purchase. However, to exercise this right, you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods. Please download the returns form from here. 

Any goods sent back to us without prior company approval will not be refunded, replaced, or repaired and any costs we incur for this return will be passed onto the customer.

You must ensure that they are properly and securely packaged and labelled with our address.

The cost of returning these goods is at your expense and we would always recommend the use of a tracked postage service such as Royal Mail’s Signed For service.

No right of cancellation, refund, or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product unless the product is defective and you are returning it for this reason.

Under the Sale of Goods Act 1979, you may be entitled to a refund, replacement, repair, and/or compensation where goods are faulty or not as described. If you believe any of these to be the case, please email, telephone, or write to us within 30 days

Ellora Paris Returns Form


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