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Frequently Asked Questions

Terms & Conditions

You can find our T&C’s here - Terms & Conditions

How do I Return an Item? 

Please check our return policy - Returns

How long does it take to process my order?

Orders are processed between 24hrs - 36hrs of receiving 

Are your products tested on animals?

No, we do not test on animals and this makes our products cruelty-free

Do you ship internationally?

Yes, we do.

How long does international shipping take?

Typically, it takes 7-15 working days, but it would also depend on the region.

Do you accept all forms of payment?

We accept majorly credit cards, debit cards, and Google as well as apple pay.

Where do you deliver? 

We deliver all over the world 


Ingredients are listed on the packaging of all Ellora Paris products. If you have an additional inquiry, please contact Customer Service at email-

Order Confirmation

After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details. A shipment confirmation email is sent once the order ships from the fulfillment centre. The shipment confirmation email includes the shipping tracking number and all of the order details.

Cancel or Change an order

Please email our customer service team -

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